REFUND POLICY

Returns due to a change of mind are accepted both in store and online within [7 days] of purchase in their original condition, not worn with the purchase slip and original packaging for a full refund, store credit or an exchange.

Products with defects can be returned within 6 months for a repair, replacement, or refund, as per the Consumer Protection Act.

Items marked as non-refundable or sold as-is are not eligible for return, unless defective.

HOW DO I RETURN AN ITEM?

Please keep your shipping box incase you would like to return the item you have purchased on lemkus.com

1. All returns are economy.

2. Returning for an exchange costs R100

3. Returning for a refund costs R100

4. Returns and refunds must be enacted within 7 days of receiving the goods.

5. NO RETURNS or EXCHANGES on SALE ITEMS.

6. To process returns/exchanges please email info@jacklemkus.co.za and make sure you include your order number in the email subject (Banking details will be emailed to you).

7. Exchanges can be made in-store but if you are returning the item and you would like a refund, the refund would have to be processed the same way payment was made for the item/s.

8. Only once we receive the product that is being returned/exchanged will we process the refund/exchange. All goods must be undamaged/unworn with all the relevant packaging and tags still intact on the item - Any items that are returned and shows signs of wear, is not in the relevant packaging or does not have the tags intact will NOT BE REFUNDED or EXCHANGED.

9. If an item is sent to you in the wrong style, size or colourway we will process a return/exchange free of charge. 

10. Credit card refunds may take up to 10 working days by law.

11. EFT refunds can take up to 2 working days to be visible in customers account. Please note this is bank dependant.