SHIPPING & DELIVERY

Lemkus.com uses only the best courier companies when delivering your product. Please see below the different options you have on how to receive your product, please also see a brief terms and conditions section around delivery.

SHIPPING OPTIONS

1. Delivery is Free everywhere in SA on all orders over R1200.

 

2. Shipping takes 2-5 working days.

 

3. Collect in store: All collect in-store orders are only available to collect once you receive an email stating that your items are ready for collection.

 

4. All orders placed online after 15:00 will be shipped out the next day.

     

    We want to help you have the best e-commerce experience we possibly can, please see our very basic terms & conditions below:

     

    - Our trusted courier partners are hand to hand couriers, no P.O Box Addresses

     

    - Courier will try delivery twice, and try to contact you both times, please note we only offer Free Delivery when it is initially sent out, if the product is returned to us after a failed second attempt we will charge you R100 for the next attempt.

     

    - Cheques are not accepted

     

    - The Courier operates from 08:00 to 17:00, Monday to Friday.

     

    - Please make sure someone is present at the address to sign for your purchase, if someone will not be present, please use your work address.

     

    - Delivery times do not include Saturdays, Sundays or public holidays.

     

    - Orders with incorrect billing information, or requiring additional verification, will be delayed.

     

    - Your order may be delayed if the following applies: Customer is not present to receive order after second attempt, it is returned to Lemkus. Address is incorrect on order. Act of God.

    RETURNS & REPLACEMENTS

    Please keep your shipping box incase you would like to return the item you have purchased on lemkus.com. 

     

    1. All returns are economy.

     

    2. Returning for an exchange costs R100

     

    3. Returning for a refund costs R100

     

    4. Returns and refunds must be enacted within 7 days of receiving the goods.

     

    5. NO RETURNS or EXCHANGES on SALE ITEMS; UNDERWEAR; SOCKS & HEADWEAR

     

    6. To process returns/exchanges please email info@jacklemkus.co.za and make sure you include your order number in the email subject (Banking details will be emailed to you).

     

    7. Exchanges can be made in-store but if you are returning the item and you would like a refund, the refund would have to be processed the same way payment was made for the item/s.

     

    8. Only once we receive the product that is being returned/exchanged will we process the refund/exchange. All goods must be undamaged/unworn with all the relevant packaging and tags still intact on the item - Any items that are returned and shows signs of wear, is not in the relevant packaging or does not have the tags intact will NOT BE REFUNDED or EXCHANGED.

     

    9. If an item is sent to you in the wrong style, size or colourway we will process a return/exchange free of charge.

     

    10. Credit card refunds may take up to 10 working days by law.

     

    11. EFT refunds can take up to 2 working days to be visible in customers account. Please note this is bank dependant.

     

    OVERSELLING

    1.  Due to high demand and the nature of certain sneaker releases, overselling of products may occur.

    2. We strive to minimize the chances of overselling, but in the event it occurs, we will notify affected customers as soon as possible.

    3. If your order is affected by overselling, you will be notified via email or phone.4.

     

    4. In the event of overselling, we will issue a full refund for the oversold item(s). Refunds will be processed using the original method of payment.

     

     

    ORDERING

    • 1. Select a category that you are looking to purchase product from.

     

    • 2.Within the category you’ll find a range of products on offer.

     

    • 3. Once you choose a product you’ll be taken to the product review page for a more detailed description along with pictures and reviews to help you make you choice, we understand every purchase is a big decision so we will try to equip you with as much information as possible.

     

    • 4. Select your size and “add to your cart”. You will be taken to your cart confirming the addition and from here you can choose to continue shopping or checkout.

     

    • 5. In checkout we’ll give you the opportunity to review your cart. From here you can enter your delivery and billing addresses (if you’re a first time buyer) or go straight to the payment page (if you’ve bought before).

     

    • 6. Any orders placed online for releases that has not been verified through the raffle system will be cancelled. (Including orders placed before the release date).

     

    • 7. Orders that are placed online that were meant to be an in-store release will also be canceled.

    PAYMENT, PRICING & PROMOTIONS

    1. EFT/DIRECT DEPOSIT:  Only once we have received your money into our account will we send your product to you. This will take one day if you bank with Nedbank and 2 days with any other bank. 

     

    2. CREDIT CARD: VISA AND MASTERCARD - Your order will be sent immediately, please note that you will have to have a card that has been 3D activated, if you have a new card this should automatically be done, if not you will have to go and activate this at your nearest bank branch.

     

    3. DISCOUNT / VOUCHER CODE: Discount codes are valid for one year from the date issued unless otherwise stated.

      HOW CAN I REGISTER / ACTIVATE FOR 3D SECURE?

      ABSA - ABSA cardholders do not need to register or activate 3D Secure. Proceed to Checkout and follow the prompts.

      Standard Bank - Standard Bank cardholders do not need to register or activate 3D Secure. Proceed to checkout and follow the prompts.

      FNB - FNB cardholders must register and activate 3D Secure. Please follow the steps below to Register your card for 3D Secure:

      Login to your Online Banking Profile
      Select 'My Bank Accounts'
      Select the My Cards Tab
      Find the Card you are wanting to activate for 3D Secure
      Click "Activate now"
      Complete the required Information
      a One time Password will be sent to your phone, enter it when prompted
      You are now activated for 3D Secure, Happy Shopping!

      Nedbank - Nedbank cardholders do not need to register or activate 3D Secure.

      Investec - Investec cardholders must use their credit card pins when prompted to submit the One Time Pin (OTP) in the checkout.

      Capitec - If you've already registered or activated your card for 3D Secure with Capitec, simply enter your personal SecureCode password on the checkout screen.

       

      VIEWING ORDERS

      • Login into your account in the Top Right
      • Or create an account
      • Once logged in, you can view your orders under 'Order History'

      LAY-BY TERMS AND CONDITIONS

      • Lay-byes can only be done IN STORE
      • 10% Deposit, 3 Months to Pay it off
      • No Style changes, Only size changes allowed on a Lay-bye
      • No refunds, Only credit notes allowed (Credit note can not be used to Laybye, only as a Final Payment)
      • Cancellations: Subject to a 10% cancellation Fee
      • No Lay-bys will be accepted on Mens sized Air Jordan Retro styles.

      UPDATING ACCOUNT INFORMATION

      • See above.
      • Once logged in you can change your 'account information' and update your 'address book'

      INTERNATIONAL SHIPPING

      lemkus.com only delivers to SADC African countries including Angola, Botswana, Comoros, Democratic Republic of Congo, Eswatini, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, United Republic of Tanzania, Zambia and Zimbabwe.


      - Specific shipping cost for your country will be displayed to you upon checkout.


      - There will be no customs and duties payable as we are delivering your goods from South Africa which is an SADC member.


      - Returns and exchanges can be arranged and quoted on by emailing info@jacklemkus.co.za, please include your order number in the email subject and a quote and bank details will be emailed for your approval.


      - If an item is sent to you in the wrong style, size or colourway we will process a return / exchange free of charge.